Experience : 7 to 10 Years 

Skills : 

Good knowledge of quality assurance terminology, methods, and tools used in a Business Processes (BPO / KPO) 
Ability to Study a existing or new business process and arrive at Quality check procedure and recommendation  
Ability to establish the key Metrics for Quality check and Quality Assurance 
Good Excel skills  
Excellent analytical, problem-solving, and decision-making skills 
Proficiency in best practices for process improvements  

 Additional Advantage  : Professional certification, such as Six Sigma, CQE, or CQA