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- Specialist QA

Specialist QA

Purpose of the Job (Main Objective):

The Specialist-QA will be responsible for ensuring quality standards across processes by conducting audits, identifying gaps, and driving continuous improvement through Root Cause Analysis (RCA) and data-driven insights

Key Competencies Required:

  • Transactional Audits
  • Root Cause Analysis (RCA)
  • Data Analysis & Reporting
  • Documentation & SOP Management
  • Microsoft Excel
  • QA Reporting Tools
  • Attention to Detail
  • Team Collaboration
  • Communication Skills

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Deliverables / Key Responsibilities:

  • Conduct audits of transactions, emails, and work samples to ensure quality requirements are met
  • Document errors, provide feedback, and maintain up-to-date quality documentation
  • Perform Root Cause Analysis (RCA) and identify improvement opportunities
  • Suggest process improvements and training plans based on RCA findings
  • Analyze data using graphs and trends to prepare QA reports
  • Collaborate with operations teams to address quality issues and implement improvements
  • Maintain and update SOP documentation
  • Conduct regular SOP audits to ensure compliance and accuracy.

Specific Job Requirements:

  • Bachelor’s degree in any discipline
  • 3+ years of experience in Quality Assurance or audit roles
  • Strong attention to detail and analytical skills
  • Good communication skills – both verbal and written
  • Proficiency in Microsoft Excel, data analysis, and QA reporting tools
  • Familiarity with Six Sigma, Lean, Kaizen, and other RCA tools
  • Experience in QA projects using QC tools is an added advantage
  • Knowledge of Procurement is a plus
  • Certification in Quality Management or Six Sigma (Yellow/Green Belt) preferred

Internal and External Co-ordination:

Sr. No Department Purpose
1 Other Departments Coordination of Work
2 Stakeholders Relationship Management